FAQ

❓ Frequently Asked Questions

Welcome to the Muggy Munitions FAQ page. Here you’ll find answers to our most common questions about orders, shipping, returns, and more.

1. When will my order be processed?
Orders are processed within 1–3 business days after confirmation.

2. Can I change or cancel my order?
Please contact us within 12 hours of placing your order to request changes or cancellation.

3. Do I need an account to place an order?
No, you can checkout as a guest. Creating an account just helps track your orders more easily.

4. How do I use a discount code?
Enter your discount code at checkout in the field labeled “Discount Code.”

5. What if I entered the wrong shipping address?
Contact us immediately with the correct address. We can’t change it once the order ships.

6. Do you offer free shipping?
Yes! We offer free shipping to the USA and Europe.

7. How long will my order take to arrive?
USA orders arrive in about 7 days. Europe orders take up to 15 days. International times vary.

8. Do you ship internationally?
Yes, we ship worldwide. Shipping rates and times vary by country.

9. Can I track my order?
Yes. You will receive a tracking number by email once your order ships.

10. Do you ship to P.O. Boxes?
We do our best, but some carriers may not support this. Contact us for help.

11. What’s your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original condition.

12. How do I request a return?
Email us at muggymunitions@outlook.com with your order number and reason.

13. Do I have to pay return shipping?
Yes, customers are responsible unless the item was defective or incorrect.

14. Can I exchange my mug for a different one?
Yes! If the item is unused, we’re happy to help with an exchange.

15. What if I received a damaged item?
We’re so sorry! Please send us photos and we’ll send a replacement or refund.

16. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal.

17. Is your payment system secure?
Yes, our checkout is encrypted and secured using industry-leading technology.

18. Why was my payment declined?
Check with your bank or card issuer. Try another method or contact us if the issue continues.

19. Do you offer custom mugs or designs?
At the moment, we do not offer custom printing, but we’re working on it!

20. How can I contact you for further help?
Use the contact details below and our friendly team will assist you within 24 hours.